1 reviews | Active since Feb 2013
Refusal to give 4 sachets of sauce
When the cashier handed over my order I asked for 2 sachets of bbq sauce and 2 sachets 1000 island sauce. She rep**** that she can't.<br> At first I thought she was just joking, but when she turned around and carried on with her duties I realised she was actually being serious.<br> I then politely enquired if this was a new rule to which she rep**** that there is already sauce on the burgers and the chips comes with a cheese sauce! Since when does counter staff decide on behalf of customers how much sauce is sufficient for them? <br> <br> It wasn't long before I lost my temper and insisted to speak to the manager. She phoned him to come to the front. Just before he came to sperak to me, she popped 4 sachets of bbq sauce in my hand.<br> <br> So there I was, with the sauce I had politely asked for several minutes before and a manager in front of me whom had nothing to say about what just happened or why this very negative experience needed to happen in the first place.<br> <br> I have never experienced this level of poor customer service in my life!<br> <br> And to make matters worse, when we got home we realised there weren't cheese on our burgers (as advertised).
Thank you very much for taking the time to report your experience with our Northcliff Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Northcliff Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
