Refund refusal on order not received yet

So on the evening of 30/05/2019 at 19h32, myself and my wife ordered from Steers , with our bill totalling R 164.60.Unfortunately we decided to rather sit at a restaurant in Cape Gate , and decided to cancel our order, within a minute of placing it.

After requesting the cashier to cancel it, we were approached by the manager on duty , stating that cancelling orders is not allowed.I could not believe my ears.When I asked why not , she spinned different stories , ranging from the order is already in the pipe line , to they do not allow refunds.She then conceded that I can change my order.I said that if I can change my order , surely I can cancel it , as they are to only give my order to another customer, as it was not even made as yet.The order was for the Wacky Wednesdays, so surely it can be given to other customers.

The manager also had poor management s****s , as she did not want to hear what we tell her or even give us her name.She just abruptly stated I must call customer service , and there's nothing I can do.

After calling customer service , I wanted to hand her my cellphone , she even refused to take it from me.She just said rudely that they must call her on the landline within Steers.I was never so angry in my life.It was already 20 minutes later , and I was still arguing for my refund , for food that I did not even touch.

She came out about 10 minutes later , after I asked someone to call the manager back.She then just shrugged her shoulders , and said I must speak to customer service , but she will not give me my refund.Needless to say , we left without a refund , and I am still waiting for someone one to call me today. We normally buy from Steers Cape Gate a lot , but this is really pathetic customer service .I've also took some pictures of the dirty floor and papers , which all the staff was stepping over at the front house section. She just told me that the floor is allowed to look like that at night , cause it is their busier time.

Further on , the manager was never in front , and I received better customer service and response from one of the cashiers , than the manager on duty.I am still out of pocket for the food that I bought , and I do not even know how they will refund me. Definitely bad customer service.