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Cornelia C
1 reviews | Active since Jul 2012
26 Mar 2019, 14:37
Really worst service EVER no ice-cream in Summer
Our office staff have gone to Steers Colony, Johannesburg on numerous occasions since the beginning of February 2019 to buy ice cream, milk shake and Sundays but still 23 March 2019 they have advised us once again that there Ice-Cream machine is out of order and has been sent in to be repaired.
How long does it take Steers to repair the machine??? Really in this heat we would have been at steers every second day just for some ice-cream to cool down.
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Replies (1)
Steers's replyOfficial
03 Apr 2019, 16:24Hi Cornelia
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply03 Apr 2019, 16:24
Official
Hi Cornelia
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***