1 reviews | Active since Jan 2016
Really bad service.
<p>I placed an order online at 17:21 for delivery. After an hour and a half waiting, I phoned to find out what is going on. I was told that the driver could not find my house and went back. They have my number but no one there can think to phone and let me know. Now they will send again. 40 minutes later phone again to be told he just left. 30 minutes later still nothing. Phoned again and was told that they will phone the driver and find out where he is. He pitched 20 minutes later. Got the food and went in as my kids was by this time starving. Only then notice that the food was ice cold. I phone again to complain about the bad service to the manager. She then told me they will send me a new order and I will need to give the cold food back, but I couldn’t take a change to have my kids wait another three hours to eat, I told her that I keep it and heat it up for my kids. She said they will send me some large chips to compensate for the inconvenience caused. Two days later and I’m still waiting for that chips.</p>
Thank you very much for taking the time to report your experience with our Meyerton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Meyerton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
