Raw onions, really?

I sent the mail below to Steers on 8 Feb and have had NO response! I ordered 4 Whacky Wednesday burgers on 7 Feb and they had RAW onions on them! I've never had raw onions on a Steers burger and it is frankly disgusting! Why did they have onions on them? Also, I would like to know why 2 burgers are R59, but 4 with a large chips is R199? The chips' price is only R40, so it should only be R160? I HOPE SOMEONE CHECKS THEIR SOCIAL MEDIA