kC
keitumetse C
1 reviews | Active since Feb 2016
03 Feb 2016, 21:16
raw meat and 2 hours late delviery
we ordered 2 Wacky Wednesdays, not only were the burgers raw but we received them after 2 hours.After numerous calls on when our food will be delivered we received raw burgers!!!!and we were told the driver was lost , the manager(Mathapelo) advsied us that the driver went back to the store as he could not find our address . The manager(Mathapelo) advised us that they can only replace the burgers if we had only taken 1 bit, we had 2 bites but realised that the burgers were raw. Have steers have heard of food poisoning??? this was bad service as we are regulars at this fast food but after today things will change. If i could only attach pictures of the patties you would be able to see why I'm so furious.
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Steers's replyOfficial
10 Feb 2016, 11:54Hello OnaKeit,
Thank you very much for taking the time to report your experience with our braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply10 Feb 2016, 11:54
Official
Hello OnaKeit,
Thank you very much for taking the time to report your experience with our braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care