1 reviews | Active since Mar 2009
Raw Burgers
Last week Saturday 05/12/2015 my wife and I went to steer to buy take out. after buying the takeout and drove back home to start eating we noticed that the burger patties were still RAW!!!. SO we phoned in and told them the issue. Ok so we had to drive all the way back to get new burgers and we had one simple request which was to change the 1 beef patty to chicken as my wife was put off from the raw burger. the manager refused to do the simple request, all we got I'm sorry and nothing to compensate us for the raw burgers, driving our petrol which Steers has now wasted. Then the cashier only wanted to refund us for the burgers and not the full meal. after asking the manager he refunded us. So complaint one is Steer doesn't care about the customers and comes up with excuses why they can't do things. I Don
Thank you very much for taking the time to report your experience with our El Corro branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our El Corro branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care