CM
Chipo M
1 reviews | Active since Jul 2011
07 Oct 2016, 11:53
Raw Burger!
<p>We ordered burgers from the Steers in Corlett Drive on the 6th of October. Besides the fact that one build your own burger was missing the cheese asked for and had tomato and lettuce that was not requested. One of the burgers received was completely raw !(see picture). On calling the branch and notifying them, they agreed to provide a replacement burger (after being transferred from pillar to post). The replacement was unfortunately also raw! How do people give customers such food that poses a big health risk and they did not even have the decency to apologies!</p>
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Steers's replyOfficial
13 Oct 2016, 11:26Thank you very much for taking the time to report your experience at our Corlette drive branch Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: 0860 Steers (225587)
Best regards,
Steers's reply13 Oct 2016, 11:26
Official
Thank you very much for taking the time to report your experience at our Corlette drive branch Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: 0860 Steers (225587)
Best regards,