Queenswood Steers **** Service

I have a complaint to Steers Queenswood.

Situation 1: I've placed an order online (10/10/2020 16h22) for a special for 2 burgers and chips. I've expected that after an hour my order would be ready. When I went to the store all of the employees were sitting outside the store relaxed and would like to know where is my what I've ordered. Suddenly nobody knew about the order and then all of a sudden it was on the system. Then I waited another 30 minutes for the order and then I received the meal. I then overseen this time the situation until, Situation 2.

Situation 2: We went to Steers Queenswood and placed an order (09/11/2020 15h20), So I ordered the rave burgers (burgers only). And after he said the total amount which was just under R70, I said that I wanted the smaller rave burger which is R18. He then said that those were out of stock. I didn't totally believe him. But I just paid. When we got our burgers, all it was a patty in a bun with lots of sauce. So I basically felt like I got the R18 burger, but had to pay almost R70 for it. I would think that it would at least have tomato or pickles in?

I don't normally complain but I don't think this is how Steers quality of a meal.

I've always been a BIG fan of Steers and I've never seen this lack of persistence in quality before.

I would like to rectify this problem that this store's lack of competence and the need to satisfy the customers needs. I did not receive any feedback at all.