1 reviews | Active since Mar 2013
quality of good and slow service
I visited steers the one in Ferndale village on the 25/02/2015 and for starters their service was slow I got there at 19:00 and it took them 45 minutes to make my order and when I got to work I had a nasty surprise the quality of their chips was horrible they were not fresh and it looked like they gave me chips from last week I even had to throw them away because i was not going to eat nonsense, the chips were brown and burnt and had a smell of old oil on them, which ruined my appetite. I couldn't even take back the food because I was at work and very disappointed because steers is one of my favorite restaurants to eat at, and when i complained about their slow service they looked at me like i was crazy.<br> <br> <br> <br> <br>
Thank you very much for taking the time to report your experience with our Ferndale Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Ferndale Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care