JG
Jay G

1 reviews | Active since Jan 2017

23 Jan 2017, 10:37

Quality has gone downhill

<p>I go to steers cause the quality of food has always been ok, the last few times i have gone to steers i have been sorely dissapointed, the burgers look horrible, the garnish is not fresh, an d the chipps which has always been a winner to me is now fried in old oil, looks like it has been recycled from the bin, and tasted like some one emptied a 5 litre bucket of vinigar into it? is sub mediocre service acceptable these days. I will now make my own burgers and chips at home, with the standards received lately i am sure i can do it much better. </p>

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Replies (2)
Steers
Steers's reply23 Jan 2017, 11:03
Official

Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team

Best regards,

JG
Jay G's update23 Jan 2017, 12:01
Reviewer Update

Thank You,

Your speedy reply is appreciatted, I dont require any vouchers or discounts, I am happy with th eknowledge that it is being dealt with.

And thank you to the owner for personally contacting me. I appreciate your time.