Put on hold for 3 full minutes!

I called at 19:26 on the 22nd of September to order food for delivery. The person on the line asked me to hold on for her. I stayed on hold while i heard her serving other customers in the background. I was on hold for a full 3 minutes before I actually ran out of airtime. I then tried to call from another phone and got no answer. This kind of service is completely ridiculous. They wasted my time and money and I didn't even get any food or service.