1 reviews | Active since Jun 2018
Poor Steers Online Service
We have placed an order at Zevenwacht Mall Steers at 17:33 on 23 June 2018, a Sharing 3. At 18:31 we phoned to enquire where our order was and was told the driver just left. At 19:06, we phoned again and was told the driver is on its way with our order. He arrived 19:10. When we asked driver when he left the shop with our order, he confirmed it was 15 min ago. That is 18:55. We send him back with our food as it was ice cold. We want to inform you that are very disappointed. We live about 15 minutes away by car from Zevenwacht. Our order took 1 our and 33 minutes??!!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***