Poor SLA Delivery Service & cold food

Steers Dedeur has poor delivery service. On the call the consultant said its 45min away, they always say its 45min, yet it goes over and no one calls to notify on the delay, not even the manager. I placed a telephonic order at 14:15 pm, at 15:53 pm, I receive an sms that my order is the way. Its over 2,5 hrs my order is still not here yet. Upon arrival my order is very cold.