Poor Service/Pending Order

I am really disappointed by the service I received from your employees.

It is bad enough that even when it is not busy when I go to the actual shop there is no sense of urgency @ the Maponya branch. But we allow this behaviour-I don't know why.

I placed an online order over an hour ago, I called the number that was provided ( ********** ) on the website and selected option two (2).

This lady picks the phone up and there are voices in the background (conversing), after I saying hello a couple of times only then does she great me with a "Thank you for calling", immediately after I let her know I'm not okay, with a very flat voice she says "iOrder yakho ayika fiki" (So, your order has not been delivered).

This whole experience is draining. It makes me wonder if you train your staff on representing the company brand. Their service is a reflection of the company's brand. I am really disappointed, as I had expected the online ordering system to be different than the service we get at the branch.

Note: I am still waiting for this order which was ordered @ 19:30pm and the time is now 21:02