JK
Jacqueline K
1 reviews | Active since Apr 2014
01 Dec 2015, 12:44
Poor service without a smile or apology
Myself and my spouse went to Steers Gordons Bay at approximately 8pm on Sunday evening 29 November 2015. We order 2 combo meals and a kiddies meal. Our order number was 237 and there were about 2 other orders before ours....however, 20mins later when we enquired about our order because by then they were already calling out number 242, we were told \they are busy with it now!"<br> 30mins passed and still nothing....no apology from the Manager (who by the way was on Duty in the front).<br> 45mins passed and I noticed that they were totally confused about our \""simple/straightforward\"" order....eventually"
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Steers's replyOfficial
02 Dec 2015, 11:06Hello jackidk11,
Thank you very much for taking the time to report your experience with our Gordons bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Gordons bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply02 Dec 2015, 11:06
Official
Hello jackidk11,
Thank you very much for taking the time to report your experience with our Gordons bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Gordons bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care