Poor service steers Woodburn garage Pietermaritzburg- hours waiting for our take away order

Waited for our order for more than an hour,brought it to the waitress’s attention.She accused us of collecting our order for the second time,the Audacity!!!! We escalated the issue to their manager, he was as useless!. Who ever facilitates steers franchises must ensure the so called managers are at least equipped with people management s****s