Poor service from steers Newcastle drive thru!!!!

Steers Newcastle drive thru...pathetic rock bottom service....absolutely poor!!!! Staff are not available at the drive thru have to hoot n wait they take long to attend to the order secondly they have no interest and cannot explain the menu properly...i waited in the parking for my order after complaining at the front counter to speed things up then the order came The food was salty and not up to standard!!! Chips was burnt and the burgers was just a flop!!! The staff in that branch néed proper training and coaching as they have no sense of customer service!!!!