Poor service

I am so disappointed. Placed an order at Steers New Germany. I get there 30 minutes later to find that my order was not placed after I drove a distance wasted my time and petrol only to get an lousy sorry. Service delivery was pathetic. I am appalled. No one could do a follow up I was the one calling back to find out what went wrong. Again on the phone I got another sorry. This is by far the worst experience at this Steers.