Poor service

Yesterday my mother went to Steers in Elridge in Boksburg Bartlett, she set for 1 hour 45 minutes after ordering a chicken meal. The worst put is they were not communicating with her pertaining to her order, they just continued with other orders and didn't bother informing if they are having any issues. All other customers were being served. The service is unacceptable and disgusted by the lack of professionalism.