CS
Chris S

1 reviews | Active since Jan 2017

26 Jul 2017, 16:43

Poor service delivery

<p>I ordered a cheesy chips and bacon bits from Menlo Park Steers. When I got back to my office, after getting stuck in traffic for 30mins, I saw that they had given me regular chips and placed a few small pieces of bacon on top of the regular chips.<br />I find it absolutely pathetic how many orders we have that go wrong, from that specific Steers branch.<br />I can't understand what kind of imbecile you'd have to be to mess up such a simple order?<br />This is a testament to the quality of staff employed by Steers</p>

0
Replies (1)
Steers
Steers's reply11 Sept 2017, 14:21
Official

Thank you very much for taking the time to report your experience with our Menlo Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.