1 reviews | Active since Feb 2011
Poor service, close complaint without being contac
On 31/12/2015, went to Steers store to purchase burger and sandwich, was told could not order sandwich as it is after 11am. Then why have the boards advertising sandwiches on one board, another breakfast on the counter. Why have the boards out if not being served? Sandwich is not breakfast but a light meal, why this cannot be ordered during day. I contacted the care line given reference number but few minutes later received another sms to say the complaint is resolved. How can it be resolved when no one contacted me. Its now 5 days gone and it has not been resolved as no one has contacted from the head office except the store who I have a complaint wit. I have spoken to them initially why they must contact me again if I have a complaint against them does not make sense.
Thank you very much for taking the time to report your experience with our pietermaritzburg cbd branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our pietermaritzburg cbd branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care