Poor service at steers DE Deur

I'm revy disappointed with steers DE Deur Placed a telephonic order 18:20 for delivery 11.12.2024 Was not delivered by 19:35, called they they insisted that I said collection. I'm very sure I said delivery When I got to the branch at 20:12 my order was not hear. No apology or anything had to wait for them to prepare my order No service No urgency Just people running around and unbothered