OM
Oliver M
1 reviews | Active since Jul 2016
06 Mar 2019, 13:57
Poor service and unhygenic.
Today as usual I love supporting steers on Wednesday, today once again Ihad a baf experience im so tired of steers at thornhill at the engen garage in Polokwane. Today i asked the cashier for a sauce cup the ladies know i also take a sauce cup,but the gentleman who assisted was rude he tol me "there is no sauce cups" i asked him can he give me on holder of any cup they have he was so arugant he gave me a saucecup which he used for the milkshakes i mean really a dirty saucecup he wanted to wipe i told him no it is unhygenic, they are always short of staff so you have to wait long for an order it is just pathetic service. The guy who assisted me is phillemon as shown on my slip.
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Replies (1)Steers's replyOfficial
09 Mar 2019, 13:31Hi Oliver
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply09 Mar 2019, 13:31
Official
Hi Oliver
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
