Poor service and no sympathy

I placed my order at 13:07 and there was no movement on the app as to indicate what's the delay in my order leaving the store. I called the number provided on the app which no one answered.

While on the line still trying to get hold of the store I got a call from the store an hour later telling me that my order is coming now with the driver.

Sent from my phone

-------- Original message -------- From: Info Steers <***> Date: Mon, 30 Jun 2025, 11:23 To: Portia Moahloli <***> Subject: Complaint Description Request - CAS-‪***‬-R2Y4F5 CRM:‪***‬ Dear Portia Moahloli, We would like to thank you for engaging our Customer Experience Team and would appreciate you replying to this email so that we are able to manage your experience. Kindly provide us with a more detailed description of what happened and a formal complaint will be logged against the store in question. Once the complaint has been logged the store will then have 24 to 48 working hours to get back to you regarding your complaint. We apologise for any inconvenience caused. Kind Regards, The Customer Experience Team.

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