Poor Service

I ordered full chicken and chips via steers app and made payment online around 6pm.. Steers Maponya mall was supposed do deliver my order, however it didn't... We called on that day to check how far is our delivery ad and they said it's on its way driver will contact me once he arrived... Nothing we called again around 7 they said the manager will contact us but we did not receive a call from the manager on the 25th.

I called again yesterday 26/08 to tell them that we did not receive our order and made payment online, however they advised us that order was not paid...

I told them how can I make a follow up when there was no payment made, and also told them that I have confirmation from their side order was paid also have proof that I have paid the food.. The call center agent advised that we will escalate to steers manager for further assistance and they will contact me..

I had to call them again as I did not receive feedback from the manager... Well Manager called by name of Ntonto, she advised that order was paid and if I'm still interested on getting my order.. I said yes I still want the chicken, and she promised me that I will receive my order from the 2 until 4...

Guess I did not receive the order again around 4, I tried to call the Manger again however she did not answer my calls, called their call center again and advised that they will escalate..

Secound manager called me and advised my order its at zone10, told him that it's the wrong address, he advised me that he no longer have available driver for my order to be delivered, what he will do he will just refund my money.. I td him that I want my refund to be immediately and he assured me that it will be immediately, I should give him 30min... It was 5 at that time... Half past 5 came no call no refund, called the call center and they escalated and I received my refund around 6pm

Guess what my total due amount was R169, however I only received R169... What I'm sooo angry it's that I did not get the full amount that I paid and did not receive apology for the poor services that they ha ve provided me with..

I'm not happy with steers Maponya...