Poor service

Dear Steers Xavier Management,

I am writing to express my deep disappointment with the service I received during my recent visit to your establishment.

I chose to dine in and was dismayed to find that the chips served with my meal were cold and appeared to be leftovers from the previous day. Additionally, no cutlery was provided, and I had to request it myself—something that should be standard for any sit-in customer.

Given your location on a busy road, I expected a higher level of service and attention to detail. Unfortunately, my experience fell far short of acceptable standards, and I believe this reflects poorly on your brand.

I hope you will take this feedback seriously and implement measures to improve both food quality and customer service going forward.