Poor service

Consistant Poor servce from Steers Ga-Rankuwa. I made an online order at around 19:42 _28 jul 19, and went for my collection at around 20:40, nothing was done and what ****ed me even more was that, i made 2 orders, one at fishaways then steers at the same time, both A and B struggled to find my order. Atleats the lady at Fishaways by the name of Tebogo admited that the system was having some problems and apologised, then rushed to the back to make sure that my order was sorted. On the other side (steers) i got to the till i met a guy by the name of Nephas, who struggled to find my other order as well.No sense of urgency, , not friendly or even had the time to consider that i have been waiting for almost an hour to get my order. I would like to understand why when i order at this branch, my orders are not attended untill i get to the store and i always have to wait extra more 20 min.. or more , with people who ordered after me. I am tired of this kind of Service at this branch, and its creating a bad name for for this amazing brand. I always order at Wonderpark and i have never experienced this.