RA
Renee A
1 reviews | Active since Nov 2013
31 Jan 2019, 14:49
Poor Service
Ordered take-away last night for delivery. Order arrived 2 out of 4 items were wrong. While driver went back to store we called to clarify what they sent and they were correcting order for delivery when the driver returned. Driver arrived at store about 10 - 15 minutes after leaving our house and we still had to wait another 1 and half for the order to be delivered. 1 item was a salad and it had so much liquid in the bowl, which leaked out into packet, so when I picked up the packet the salad was in, the bowl fell through the packet and the full contents landed on the floor. Goodbye salad.
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Steers's replyOfficial
09 Apr 2019, 16:31Hi Renee
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply09 Apr 2019, 16:31
Official
Hi Renee
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,