Poor service

Tried to place a telephonic order. The woman answering the phone had no clue what to do. Repeating the order for the 4th time she still put it through wrong. Tried again for her to change it. She asked to call me back. 15min later still no call. I tried calling back and no answer. Eventually when she answered again said she couldn't find my number. I placed the order again. When I got to steers monument spar I tried to pay and they put through the wrong amount of the first order even though I told the lady the amount is wrong. I asked her to reverse it and she said okay and left. I thought to get the manager. She eventually came back just to give me half my order. When I asked her about the payment she didn't know what I was talking about. I eventually got a refund. This whole process took an hour!