Poor Service

I placed an order at 12:00. My order only arrive at 13:50. I have Text messages to prove this because the driver sent me two Please Call Me messages when he arrived. I called countless times on different number trying to get a hold of someone who would assist me in finding out why my order was so late to no avail. I eventually spoke to store manager Suraya. The manager informed me at 13:15 that the driver was waiting for me in the reception area when in fact he was not. She sounded irate when i asked what I was to do when the food arrived here not fresh. I am normally happy with the service I receive but today I was misinformed about the delivery time of my order and when I informed Steers of this they did not seem to care much. I also contacted the Customer Service for Steers and they were not helpful either.