ZM
Zeyad M
1 reviews | Active since Oct 2015
28 Oct 2015, 14:22
Poor Service
To whom it may concern<br> <br> Placed an order at 1245. Did not receive the order by 13:30, called in again and we were told that the order is on its way.<br> <br> When at 14:00 we still did not receive the order we called in again and they told us that the order is still at the shop and they waiting for the driver.<br> <br> So we've been waiting almost 2 hours for our food, we have been **** to of the where abouts of our order.<br> <br> We have clients that is waiting for the food and embarrassingly we could not give them any.<br> <br> This is embarrassing and disgusting service that we have received from Steers.
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Steers's replyOfficial
02 Nov 2015, 12:58Hello ZeyadM,
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply02 Nov 2015, 12:58
Official
Hello ZeyadM,
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Strand Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,