Poor response to complaint

A purchase at the Plettenberg Bay outlet was terrible I notified the HO and the response was as bad a the poor service cold food and incorrect order that I received, the apology felt more like a need to respond than a genuine apology. The fact that the food was cold seemed of little importance. the only response was that the wanted to refund the difference between regular chips that I got and the large chips that I paid for, Total of order was 245.53 which is average of what we spend there a week but I am afraid wont support them again their lose just from me 12740.00 for the year. and I will mail every client of my 2850 and tell them of my bad experience.