1 reviews | Active since Aug 2009
Poor quality food Steers Edenmeadow
<p>I am a regular to Steers, various branches incl this one. 2 weeks ago, i ordered a toasted cheese and large chips. When i got home, the sandwich had a feeble attempt at being toasted, cheese was not even melted. The chips were very soggy. Has to be thrown away. I tried to phone the branch, could not get through. I then emailed head office who 3 days latter, gave me a reference. Monday, i remailed on that refference, and got same mail back...under same reference. 10 days to reply to a poor toaste3d cheese and soggy chips. For me it is more the principal. Why have a contact center for this? Or are they overloaded with poor quality complaints?</p>
Thank you very much for taking the time to report your experience with our (Edenmeadow) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our (Edenmeadow) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team