TV
Tamsyn V
1 reviews | Active since May 2017
12 Apr 2018, 15:55
Poor quality
I bought lunch at steers in gardens today 12 April , Cape Town ( the steers by the engen garage). I was very disappointed in the quality of the burger patty. I had ordered 2 x king steer snack meals. firstly, the roll fell apart when handling it, secondly it was definitely not the same patty that is usually used. I am not sure if when ordering the smaller burgers steers use different patties? I am not happy- steers is not cheap. not happy with the quality.
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Steers's replyOfficial
18 Apr 2018, 11:26We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply18 Apr 2018, 11:26
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,