CB
Craig B
1 reviews | Active since Nov 2013
16 Mar 2016, 14:59
Poor, poor, poor service
Our office placed an order for 4 Wacky Wednesday specials today for deliver to our offices in Wale Street. The order was placed at 12pm, and we were assured that delivery will take place within 1 hour. After 1pm we called Steers every 30 minutes, and we were told the food is on its way. It is now 3 hours later, and still no food. We are extremely disgusted, and will never place an order from Steers again. This incident will be placed in our Departmental newsletter to ensure nobody at our organisation goes through something similar.
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Steers's replyOfficial
17 Mar 2016, 09:25Hello MrBes,
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply17 Mar 2016, 09:25
Official
Hello MrBes,
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,