1 reviews | Active since Mar 2009
Poor pitiful pathetic service
I placed an order on line on Friday 15 Dec. I received a confirmation @ 19:40 & 19:58 telling me that my order was received by the Steers Chilli lane branch. At 20:41 I called the branch and a Brian answered, I told him I had placed an order an hour ago and I hadn't received it. He told me to told, and transferred me to another line that rang unanswered and went to a voicemail. This is by far the worst service I have ever received from Steers. It is unacceptable and unprofessional
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***