MA
Ms A

1 reviews | Active since May 2015

09 May 2018, 09:36

POOR PATHETIC SERVICE //////////

On Monday 07 May at 15:10 i was at Steers [ Tokai Branch] i ordered 2 mexican combo's as mexican foods is my fav and i saw it was new on the menu. we were helped by Phatiswa firstly she did not know what was on the mexican burger and went to go ask her colleques who was busy grilling at the back. so we waited and waited and waited and waited eventally our order came, wow what i disappointment firstly there was no avo on like the menu described, the lettuce and tomato looked like it was reused a few times , quality of the burger was so pathetic the, chips burnt and tasted like old oil. we then requested to see the supervisor she came and told us that you get what you ordered i opened up the burger and ask her where is the avo and how can you serve lettuce and tomatoes when i took off hte lettuce there it was a drop of avo hidden under the tomato. she then said there is nothing she can do and brought me a little avo in a small container then she took my contact details and said she will ask her manager to call me. its Wednesday today and i am still waiting on her call. I still have the slip your service is pathetic and unacceptable. how dare you serve people food like that and then still say you get what you order

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Replies (1)
Steers
Steers's reply10 May 2018, 10:34
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***