JL
Joanne L

1 reviews | Active since Apr 2018

02 Feb 2019, 05:42

Poor delivery service from Atlasville

I registered an order for delivery at 16:30, driver tried to make delivery more than an hour earlier but I was not home. When he came back later he somehow did not have the correct access code for the complex that I gave on the order. Fast forward then minutes and 4 phone calls and he is through the gate and parked on my driveway hooting, expecting me to go to him to fetch my food. And of course when we finally open the packet, everything except the chips are rock hard, obviously from more than an hour ago when they tried to deliver the first time. Lesson learned, will rather eat the grass from my own lawn before I order again.

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Replies (1)
Steers
Steers's reply09 Mar 2019, 13:15
Official
Hi Joanne
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***