sL
stacey L

1 reviews | Active since Jun 2012

29 Feb 2016, 10:01

Poor customer service on more than one occassion

Last week Monday my friend and I decided to get Steers at Spine Road Rockland's (Mitchell's Plain) - I ordered the Get Real Burger Meal (beef) The Cashier tells me they don't have beef left, only Chicken. Not impressed I say that's fine and wait for my order. My friend ordered a large chips. We leave get home and find the hot chips to be horrible and of poor quality. Mostly burnt chips!<br> <br> Then on Saturday I went to get food at the same store, thinking I'd have a better experience and gave them the benefit of the doubt. Ordered 2 Shake It Up Meals. I receive the meals (then ask the Cashier for sachets of sauce and a cup holder, and surprisingly the have non in stock!<br> <br> I definitely wont advise anyone else to order food at that store - how do they expect to make business with that kind of service? <br> <br> Never going back to that store again

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Replies (1)
Steers
Steers's reply29 Feb 2016, 11:39
Official
Hello Staceyl26,

Thank you very much for taking the time to report your experience with our Spine Road Rocklands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care