Poor customer service from the manager and the owner

Case number 592381 I had bought 4 ribster burgers online on the 2nd March 2019 I had called in and spoke to Andile the manager stating that my burgers were undercooked and told him that I gave it to my dogs thereafter he stated that I would get a voucher to compensate me for my meals and would be in contact with me which he has failed to do so ,I had been calling the store on more than once and he said he would give me a call each time on the 18 May 2019 I had gone in to the store to speak to him regarding the voucher he had promised me and the manager Andile said he could not help me because he did not see the food so I had said then why did you not tell me this over the phone instead you said you would sort me out and now you going back on your word and I had asked to speak to someone higher or the owner of the store he said there was no1 and the owner is not in and they dont have the number .

He later than spoke to a Muslim women and she had approached myself and my mum who was with me and asked what was wrong. 1stly she did not state who she was and refused to hear my problem but rather telling me about her employee has worked for her for 9 years and her store has won awards then to resolve my matter which her employee had said over the phone that he would give me a voucher . Her attitude was pathetic and rather said she has to go home to break her fast and me being a Muslim as well needed to break my fast as well .

I was given 100 from Andile and had said I would never support them ever again with this poor customer service I've received