1 reviews | Active since Mar 2014
Poor customer service
I visited the Athlone Steers on 05 Jan & purchased the cheesy chips. While waiting for it, my 6 yr old daughter needed to go to the loo. Only to find that there wasn't any toilet paper. I went to the teller to ask for toilet paper and she said no. I then asked her for serviettes and she said \serviettes only come with the meals"and refused to give me any. After demanding the serviettes for my chips she eventually gave it to me. When I asked for her manager she said he wasn't there. I then asked for her name and after hesitating gave me a **** name of Pume when in fact the till slip showed Beauty Mthiyane. Today I happened to go back there and purchased 2 Wacky Wednesday specials when I saw Rishi the manager. I also saw a sign posted outside the toilets stating \""do not ask for toilet paper or serviettes\"" (which i took a picture of). After discussing my experience from the previous night with Rishi"
Thank you very much for taking the time to report your experience with our Athlone Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Athlone Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
