Poor Customer Service

To whom this may concern.

I placed an order with Steers using Order In. Unfortunately when I received my order, part of it was incorrect and to top it off, the food was cold. I then called Steers to complain and their response was that Order In delayed the delivery of the order. The manager said that she would get OrderIn to fetch the meal and give me a replacement meal. I then had to not eat my meal and she only called me back an hour later to tell me that she couldn’t get through to OrderIn. This annoyed me even more because not only did the wrong food come, which was cold, but I couldn’t eat because I was told the matter would be resolved, yet nothing was resolved. This is unacceptable. I don’t care whose fault this was, but the customer should not have to suffer because of poor business practices. There was no issue with taking my money, but delivering my food items was an issue.