Poor Customer Service
We placed an order for the perfect for sharing meal and a king Steer burger. We also ordered 2 cones and a single cup of ice cream. We paid and received the ringer, we ended up waiting for almost 20 minutes and people who ordered after us were all receiving their food. We went to enquire and received no acknowledgement or apology for the fact that our order had just sat there and their ringer did not vibrate. Instead we had to remind the lady that the order was incomplete (no king steer) she then went on to serve us three cones of extremely little ice cream, we again informed her that we ordered a cup, once again no apology just a half filled ice cream cup. We got home and discovered there was no cheese in any of the burgers yet we specifically requested it and paid for it! This is appalling service and I'm extremely disappointed in Steers Canal Walk.
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,