RS
Richard S
1 reviews | Active since Mar 2009
09 Nov 2015, 13:57
Pointless
A great example of pointless customer complaint avenues.<br> <br> So I have in the past repeatedly tried to order from Steer Broadacres. Its either a incorrect orders or just complete frustration dealing with the people in the store. So on Sunday after speaking to 3 different people and trying to place an order I gave up. again. I thought that Steers head office would be interested in knowing why they have finally lost a customer. I went to their website and detailed my frustrations in trying to get any service from their branch. Mainly its a language issue. I understand that their are 11 official languages but to have a store in an area that has a high % of english speakers one would hope that they would caterr to this. Anyway the geniuses at head office receive my complaint, send me an sms to say they are looking into it and proceed to get the same *****s who I have battled to talk to in the first place to phone me back!!! Why bother having a feedback section on your website?
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Steers's replyOfficial
10 Nov 2015, 09:26Hello Richard1J,
Thank you for the update regarding your complaint.
We would like to extend our apologies on behalf of Customer Care and also advise you that every query is escalated through to the store to allow them a chance to rectify their own complaints. We do understand that you are not happy with this procedure and we have made a note for our Business Consultant to phone you to address the concern and resolve your complaint.
Once again, thank you for allowing us a chance to have a look at your complaint.
Kind Regards,
The Steers Team
Thank you for the update regarding your complaint.
We would like to extend our apologies on behalf of Customer Care and also advise you that every query is escalated through to the store to allow them a chance to rectify their own complaints. We do understand that you are not happy with this procedure and we have made a note for our Business Consultant to phone you to address the concern and resolve your complaint.
Once again, thank you for allowing us a chance to have a look at your complaint.
Kind Regards,
The Steers Team
Best regards,
Steers's reply10 Nov 2015, 09:26
Official
Hello Richard1J,
Thank you for the update regarding your complaint.
We would like to extend our apologies on behalf of Customer Care and also advise you that every query is escalated through to the store to allow them a chance to rectify their own complaints. We do understand that you are not happy with this procedure and we have made a note for our Business Consultant to phone you to address the concern and resolve your complaint.
Once again, thank you for allowing us a chance to have a look at your complaint.
Kind Regards,
The Steers Team
Thank you for the update regarding your complaint.
We would like to extend our apologies on behalf of Customer Care and also advise you that every query is escalated through to the store to allow them a chance to rectify their own complaints. We do understand that you are not happy with this procedure and we have made a note for our Business Consultant to phone you to address the concern and resolve your complaint.
Once again, thank you for allowing us a chance to have a look at your complaint.
Kind Regards,
The Steers Team
Best regards,