Person taking orders for Delivery ***********

Last night I called this fastfood takeaway to order some food for delivery at my house. I've done this a few times with good outcome in the past. Last night the woman that answered the phone for orders, couldn't even understand to spell my name and address what I spell to her for several times. She was not so wellspoken and have a problem understanding. I took the whole time to correct her on the spelling - at the end before I could place my order, she told me to hold on. Then a gentleman came onto the phone, and the first thing he was asking - Is it more than 5 kilometres from the shop. I told him I've ordered before, what is the problem now. I could not hear what he was saying. So without placing my order, I realised these people are not use to take telephonic orders. I asked for someone else, but according to both of them, there were nobody else to speak to. So I said thank you and put the phone down. Later a well spoken gentlemen called me and refer to my order, that I didn't place due to the lack of communication, and people that have a problem to spell and in English. I am an Afrikaans speaking person, but I tried to help them. I decided not to order any more. Lost my apetite