SG
Shanell G

1 reviews | Active since Jan 2017

03 Jan 2017, 23:14

PERPETUAL OUT OF STOCK *********** STAFF

<p>Regardless of the time or day it seems steers at Total bonjour mandini is forever problematic ordering food. </p> <p>1. When ordering a chicken burger or any chicken meals at 11pm on a weekday , aparently they are not allowed to switch the ovens on. I DO NOT EAT BEEF AND WAS GIVEN NO OPTION. this has occured 3 times in 1month. </p> <p>2. An *********** staff member incorrectly took an order down when i asked her to void it to correct the order , she responded by saying she cannot void and she had to call the manager who was probably at home in his bed for every void that would occur after me, THATS SOUNDS MORE STUPID THEN THE PERSON HIRING AN UNEDUCATED WORKER. </p> <p>3. Today i went to order steak hero rolls, i was told that they do not have avodaco for the sauce so they cannot sell that to me, i ordered the large fries instead. </p> <p> </p> <p>Overall iv had more bad experiences with steers the gratifying ones. In my opinion they should just close down. If not , specify that they have a specific target for only beef eaters. </p>

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Replies (1)
Steers
Steers's reply04 Jan 2017, 12:34
Official

Thank you very much for taking the time to report your experience with our Mandini branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team