Payment, no meal

The service we received on Saturday was very bad. We placed an order online At city deep steers Which is 1.5kms from our home. After steers process the payment. And the money is deducted. We are told that you do not deliver to the area! Yet, before ordering it shows “ delivery ASAP “ !!!! The money has been deducted Yet we are not getting our order? We waited 4 days before the money was returned to my account.