AB
Anja B
1 reviews | Active since Aug 2015
06 Aug 2015, 08:54
Pay for more - get less
Last night I went through the Drive thru to order food.<br> <br> I placed an order (AND payed) for 1 King Bacon Burger (no garnish) as well as a Bacon and Cheese Combo. When we received our food, the lady repeated our order and all was in order. However, when we got home, not only was there garnish on my burger - IT WAS THE WRONG BURGER! I paid for a King Steers Burger and received a regular burger.<br> <br> What are you going to do about it - or is it okay to ***** your customers money?
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Steers's replyOfficial
07 Aug 2015, 14:17Hello ABotha01,
Thank you very much for taking the time to report your experience with our Mall @ Carnical branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Mall @ Carnical branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply07 Aug 2015, 14:17
Official
Hello ABotha01,
Thank you very much for taking the time to report your experience with our Mall @ Carnical branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Mall @ Carnical branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,