Pathetic service - they put it as they don't need to force anyone to buy from them

I am currently pregnant on my last. Placed an order at 10:30am, it is now 13:55 and still it hasn't been recieved. There has been no assistance or decent apology from the store, all I've been getting is a whole lot of lies! Spoke to "manager" Nomti, I asked for an area managers number to contact and address d issue I was told they don't have area managers only store managers (first time hearing this) was promised meal in 15minutes an hour has gone and nothing! I call back speak to another female that is insisting I cancelled the order. I told them I have all call recordings from my phone I did not cancel and I will put this on hello peter, she gladly says "ok no problem" sorry but youll will not get any support from me again